Today Polyconcept North America (PCNA) launched a new full-service website, the centerpiece of a company-wide rebranding designed to make its best-in-class experience even better for distributors.

“Today is truly an exciting day,” Polyconcept CEO Neil Ringel says. “The new website and overall rebranding represent another milestone on our continuous journey to provide distributors with the very best experience in the promotional products industry.

“Our promise is this,” Ringel continues. “To provide an easy, reliable service experience and perfectly decorated products delivered on time, every time.”

While the new website still can be found at www.pcna.com, it’s got a fresh look and feel with a variety of functional enhancements that will allow distributors to do their jobs more quickly and effectively. Highlights include:

• Quick, accurate product quotes: Distributors can now configure a line-item quote with product, quantity and decoration, get an accurate cost, and place an order on the spot.
• Better product search: Distributors can search by brand, product, quantity, SKU or price range, returning results that allow them to find more of what they need faster.
• Easy-to-create virtuals: Initial deployment of a new visualization tool that uses refined decoration data to instantaneously produce lifelike virtuals.
• A faster, more modern platform: The site features quick access to expert service through live chat and a responsive design that’s optimized for both desktop and mobile users.

In addition to the new website, PCNA has simplified how distributors place orders, introducing a single process for its large family of brands. The change underscores the company’s commitment to creating an easier, more reliable customer experience. Other recent service initiatives include Perfectly Packaged, which provides decorative packaging and unlimited drop shipments, and an enhanced large-order quoting process that promises a response in as little as an hour. The company also has invested an additional $10 million in inventory to ensure deep in-stock positions for its most popular items, so distributors can be assured their favorite products are readily available.

Ringel emphasizes that the new website and rebranding are important steps on a continuous journey. He says distributors can look forward to additional enhancements to the PCNA service and product offering in the weeks and months to come, including a simplified decoration program, expansion of Perfectly Packaged to include more gift options, and new retail brand partners for both hardgoods and apparel.

“Our commitment to distributors has never been stronger,” Ringel says. “They deserve a reliable partner who makes their job easier. Because what we do together is more than just deliver promotional products. Together we inspire pride.”

Learn more about the new ways PCNA is supporting distributors at www.pcna.com.